Frequently Asked Questions

Use search to enter a performer name, trait, or keyword, or browse categories and filters.

Online performers are prioritized so you can quickly join active rooms.

When you enter a room, you see the performer stream in real time and can interact through chat.

If the performer is online and available, you can start with free interaction and move into paid sessions when you choose.

Check the performer profile first. Many performers list limits and preferences there.

Use chat to ask respectfully. If a performer is not interested, choose another performer whose style matches what you want.

Exclusive Chat is one-on-one between you and the performer.

Private or premium-style sessions may allow additional viewers depending on performer settings.

GOLD is the platform currency used in supported paid interactions.

If enabled for a session, you can use GOLD to tip performers or participate in GOLD-based features.

A GOLD Show is a group-style paid show where users pledge toward a performer-set goal.

Show length, target, and pledge amount are set by the performer before the show begins.

If a show is canceled before completion, billing rules follow the terms shown when joining.

Some performers may offer prepaid time blocks at discounted rates.

When available, the discount options and time lengths are displayed before booking.

If the session goes beyond the purchased block, normal continuation billing rules apply.

Cam2Cam availability depends on performer settings and browser camera permissions.

If your camera appears then disappears, the request may have been missed or declined.

If nothing appears, check browser camera and microphone permissions, then retry.

To stop billing, close the chat using the exit control in the room or navigate away from the session.

Always confirm the session has fully closed before leaving the page.

Go to the login flow and use the password reset option.

Enter the email used for registration and follow the reset instructions sent to your inbox.

If you do not see the email, check spam or junk folders.

Open your account settings and use the password change section.

For account access issues, contact support through our Contact page.

Accounts may have a daily spend limit for paid chat sessions.

Once you reach the limit, additional paid usage is blocked until the reset period.

If you need a limit review, contact support to request guidance.

Camstel.tv does not charge a monthly membership fee for basic access.

If you still want to close your account, contact support and request account closure.

When a session ends, billing stops based on session closure rules.

If the issue was technical, you can log back in and rejoin when available.

A performer may also end a session or block access at their discretion under platform rules.

Camstel.tv uses secure transport and privacy controls to protect account and billing-related workflows.

Performers do not have access to your billing information.

Never share private account or card information in chat. If anyone asks, report it immediately.

Your email is used for login, account updates, receipts, and password recovery.

It is not shown to performers in public profile areas.

You can opt out of promotional messages through unsubscribe options when available.

Use your browser private/incognito mode to avoid saving local history and session data on your device.

Private mode behavior depends on your browser and device settings.

For questions not covered here, use our Contact Support page for the fastest response.

Include relevant details and links so our team can resolve your request quickly.